Our impact

Every year we report on the progress we’ve made and how we’ve achieved what we set out to.
Our annual impact reports highlight the progress we've made toward our strategic objectives, and outline where we're going to focus our work over the following years to achieve our vision of a fairer society where everyone can fulfil their potential.

Our 2023 Impact Report is out now

2023 was a bumper year for Independent Lives, we supported thousands of people to live their lives independently and launched a number of new projects and initiatives that will support more people now and into the future. Read all about it in our 2023 impact report.

View the full report
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Information and advice

We provided information and advice 7,118 times to 2,217 people.

The image displays a charming illustration of a two-story house with an inviting, warm yellow facade and a dark brown roof. The house features a central brown door with a small window above it and two white-framed windows on either side of the door on the ground floor. The design is simple and cartoon-like, with small green bushes flanking the front door, suggesting a well-kept front yard. The background is plain, which emphasises the bright and friendly appearance of the house.

Home visits 

We visited people to provide care 69,260 times allowing people to live with choice and control.

A white passenger van with 'Independent Lives' written on the side and colourful curved lines on the roof

Carers respite

Our carers respite service provided more than 6,000 hours of respite across 2023.

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Care and support

Our care service provided 51,182 hours of person centred care in people's own homes.

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Job adverts

We ran 1,268 adverts helping people recruit the best personal assistants to support them.

The image shows a graphic of a smartphone in a tilted position with a stylised user interface displayed on the screen. The interface includes a checklist with some items marked with green checkmarks and one with a red cross, indicating a task that may not have been completed or an error. At the bottom of the interface, there's a prominent green button with a checkmark, likely suggesting a call to action, such as 'complete' or 'done'. The phone and the interface have a clean, modern design, using shades of purple for the background and white for the text and icons, conveying a sense of organisation and technology.

Job applications

We received 1,949 applications for employment on behalf of Direct Payment employers.

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Training

We delivered expert training to 456 personal assistants and Direct Payment employers.

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Payroll

We processed 16,130 payrolls allowing Direct Payment employers to live independently.

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DBS checks

We processed 325 DBS checks allowing Direct Payment employers to safely employ personal assistants.

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Friends of Independent Lives

Our engagement programme reached more than 100 members.

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Bank accounts

We set up bank accounts for 136 people to manage their Direct Payments.

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Hot drinks

Our carers respite service consumed more than 23 gallons of milk serving hot drinks throughout the year.

Looking for a previous report?

Our older impact reports are available to download here: