Website privacy notice

Our contact details

Data protection officer: Cherry Simmonds, Director of Operations

Address: Independent Lives, Ground Floor, Southfield House, 11 Liverpool Gardens, Worthing, West Sussex, BN11 1RY

Telephone: 01903 219482

Email: info@independentlives.org

The kind of personal information we collect

When using our website, we may collect and process the following information:

• Personal identifiers and contacts (for example, your name and contact details)
• Financial information like banking records or credit card information
• Data used to track the effectiveness of our website (for example, the number of people who visit a specific page, or how people interact with our site)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To effectively manage our website, understand how it is used and make improvements
• To communicate with you via, for example, newsletters and marketing emails
• To collect donations or sell products
• To manage event bookings

We also receive personal information indirectly, from the following sources in the following scenarios:

• Website cookies

Cookies are small text files that are used by a website to store information. They are passed between the server of a website and the users’ web browser. When you visit a site, it will send a cookie from its server to the browser you are using. The browser then stores the cookie on your device in a cookie file.

We may share this information with the following organisations (view their privacy notices below):

• Benchmark
• Stripe
• GoCardless
• PayPal

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent
• We have a contractual obligation
• We have a legal obligation
• We have a legitimate interest

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details at the top of this page if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the details at the top of this page.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk